CCTV can be a great tool and help you feel safe, but you must follow specific rules to install it in your home. 

Getting permission for CCTV or a doorbell camera 

You need our permission if the installation will alter or damage the fabric of the building (like making holes with screws or a drill). This is part of your tenancy agreement. 

Use this form to request our permission to install CCTV or doorbell cameras

Your camera must: 

  • be installed safely by a competent person. 
  • be fixed to anything you don't own 
  • have any other permissions obtaining planning permission when required. 

Filming images outside your home

If you are filming outside the boundary of your home, you need to follow guidance from the Information Commissioner's Office (ICO). This includes: 

  • other homes or gardens 
  • communal corridors or shared spaces 
  • car parks 
  • footpaths 

You must: 

  • put up signs to say that CCTV is recording 
  • Share the images with the people you record if they ask for them 
  • deal with requests to delete footage or people not wanting to be recorded 

Read the  full guidance for people using CCTV

If you're unhappy about a neighbour's CCTV 

Talk to your neighbour. They may not know how you feel and could make changes to the CCTV, so you are both happy. They could do things like blanking out areas from recordings.

We're not able to get involved with these disputes. 

You can  complain to the Information Commissioner's Office  if you're still unhappy. 

More information 

The House of Commons Library has published information on  CCTV surveillance by neighbours.

For more information, speak to the Citizens Advice Bureau, or the police.

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