This accessibility statement applies to

This website is run by Bromford Housing Group. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 200% without loss of content or functionality (except for captions and images of text) and without the text spilling off the screen
  • navigate most of the website using just a keyboard – except for non-essential feedback sections
  • change the language of the website without assistive technology using the embedded Google Translate tool at the top of the website

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email –

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team at Bromford by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops.

Find out how to contact us. Please note: Our offices are currently closed due to the ongoing Covid-19 situation.

Technical information about this website’s accessibility

Bromford is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We are aware of the following non-compliances.


Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by the end of May 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

There are currently some non-essential images of text on our website, which is a failing of WCAG 2.1 success criterion 1.4.5 (images of text). We plan to review all of these images and change them by the end of May 2021.

Site structure

Currently the content on our website isn’t marked up correctly in html format implicating someone using a screen reader. This fails WCAG 2.1 success criterion 1.3.1. (Info and relationships), 2.4.6. (Headings and labels) and 1.3.6. (Identify Purpose). We will be correcting this by the end of May 2021.

Keyboard and Focus

Areas of our website are not Keyboard accessible and fail the WCAG 2.1 success criterion 2.1.1. (Keyboard), 2.1.2. (No Keyboard Trap) and 2.1.4. (Keyboard shortcuts). We plan to review this with our developers and implement changes by the end of May 2021.


The tab and read order of certain pages on the website don’t meet the WCAG 2.1 criteria 2.4.3. (Focus Order) or 1.3.2. (Meaningful Sequence). These will be amended and updated before the end of May 2021.


The wording of some hyperlinks on our website are not as clear and direct as they should be. This is a failing of WCAG 2.1 success criterion 2.4.4 (link purpose), 3.2.5 (change on request), 4.1.2 (name, role and value) and 1.3.1 (info and relationships). We plan to review all of the hyperlinks on our website and update them to make their purpose clear by the end of May 2021.

Colour contrast

Parts of our colour usage on our website fails WCAG 2.1 success criterion 1.4.3 (contrast) 1.4.11 (non-text contrast). Links, certain buttons and error messages are examples of elements on the site that present a contrast ratio of less than 4.5:1. We plan to alter the colour of our hyperlinks by the end of May 2021.

Resize text

Text on our website can’t be resized up to 200% - this is a failing of WCAG 2.1 criteria 1.4.4 (resize). We plan to amend this function by the end of May 2021


Certain forms on our website are not clear on labelling and error messaging, this is a potential failing of WCAG 2.1 success criterion(s), 3.3.1 (error identification), 3.3.2 (labels or instructions), 3.3.3. (error suggestion), 3.3.4 (error prevention) and 4.1.2. (Name, Role, Value). We plan to review and update the forms on our websites by the end of May 2021.


Areas of code within the website don’t comply with WCAG 2.1 parsing requirement impacting how the page may be read by those using non-visual cues or specialist browsers/software’s. This a failing of success criteria 4.1.1. (parsing) as this is embedded into the code of the site it will take time to correct.

Disproportionate burden

Not applicable to this site.

Content not within the scope of the accessibility regulations

Portable Document Formats (PDFs)

PDFs on this site were taken from our previous website which isn’t WCAG 2.1 AA compliant. These PDFs fail success criteria on 1.1.1. (non-text content), 1.3.1. (info and relationships), 1.4.5. (images of text) and 2.4.6. (headings and labels). Due to the number of PDFs we’re working through from our previous site, we’re focusing on ensuring those created after September 2020 comply with WCAG 2.1. AA standards then moving onto ones prior to that date after – all future PDFs published will be fully accessible. This will take time due to limited resource we’re aiming for these to be resolved end of May 2021. If you have a PDF from this site that isn’t accessible and needs to be, please contact us.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on these websites.

  • November 2020 – Accessibility analysis
  • December 2020 – Accessibility analysis findings are published
  • January 2021 – Analysis and update of alt-text, non-essential images with text, hyperlink colour, hyperlink purpose, html lang attribute and forms.
  • February 2021 – Retest of the website – areas of the site still do not meet the WCAG 2.1 AA standards
  • From February 2021 – Work through outstanding accessibility errors to ensure fully WCAG 2.1 AA Bromford website
  • End of May 2021 – Fully WCAG 2.1 AA Bromford website

This roadmap will be updated once the gap analysis is completed.

Preparation of this accessibility statement

This statement was prepared on 03 December 2020. It was last reviewed on 10th March 2021.

This website was last tested on 1st – 5th February 2021. The test was carried out externally and issues were identified across the main pages of the website.

We used this approach to deciding on a sample of pages to test; most popular pages based on analytics data.