Things you should check before requesting a repair
1 - Check you have credit on both your gas AND electric meters.
Your boiler needs both to work.
2 - Check the mains switch is on
This is located on the wall nearest to your boiler - it can look like a light switch
3 - Check the boiler power switch is on
This is located on the front of your boiler and can either be pushed or turned
4 - Check the thermostat
If this is set too low, the heating won’t turn on. Try turning the thermostat up high and see if the boiler starts up.
5 - Check the timer/programmer
Ensure the time and date are set correctly on your timer. Check that it is set to the correct function.
If you have a Boiler Bouy installed
Watch this video to see how to use BoilerBouy if your condensate pipe freezes:
Request a repair
If you followed all these steps and your boiler is still not working, you can request a repair in your online account.
For more information
The boilers we commonly use in our homes are listed below. Choose the right one for your property by comparing the model numbers from the front of the boiler with the list below:
